Hmm... - the QM should be able to grind very fine!
(as I said - 30sec for 25ml is no problem)
May be that the grinding discs are down !?
Then I would get new ones.
(which I would check again)
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And even finer grinding is no longer possible, because the grinder is almost touching anyway.
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How did you find out ?
I would - unscrew the upper sprocket - remove all beans with a vacuum cleaner - unscrew the sprocket again and tighten until the lower one moves with it. Then turn it back a bit - THAT would be my position 0.
If you haven't adjusted the grinder yet it will grind too coarsely with the factory settings anyway.
I somehow doubt that the discs really touch and you can't grind any finer !?
Jürgen
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